1. What do I do if I forget my password?
Please click the following link to reset your password:
2. What is a pending order?
It means that the payment of the order has not been gone through. We only process order after the payment is received.
3. How do I know if I order successfully?
An order confirmation email will be sent to you if you place an order successfully at our website. If you do not receive it, please email us for assistance.
4. What currency are the items priced in?
All the items are priced in Pounds. You can change the currency at the top of the website if needed.
5. Do you have physical stores that we can visit and try on the wigs?
We are so sorry that we only offers products online without physical stores right now.
6. What payment methods do you accept?
Currently we accept payments via Paypal and West Union. For more details about West Union, please contact us via [email protected].
7. Do you have any discount code? If so, have do I use them?
This is the link for our coupon codes, you can have a look:http://www.rewigs.co.uk/special-promotions.html
For every order, you may apply only one available coupon. Please apply it when checkout.
8. What size should I order for my wig?
If you are not sure about your size, please refer to http://www.rewigs.co.uk/wig-cap-size.html or ask our customer service representative for advice.
For 3/4 and 1/2 wigs, there is no size choice.
9. Can I change the delivery address after the order is placed?
You may change your shipping address by e-mailing email@example.com with the order number and correct shipping address before the item is shipped out.
If the item has been shipped, we are so sorry that we cannot change the delivery address for you.
10. An order has been placed. Can I cancel it?
The order can be canceled before shipped out, please refer to our cancellation policy.
11. When will I receive my order?
All the hair products in our store are made to order. We will make every effort to ship to you as soon as possible once your item finishes production. Actual delivery time may vary due to items, shipping methods, and other factors beyond our control.
Delivery time = Processing time + Shipping time
12. What if my order arrives incomplete, incorrect, damaged or defective?
Please contact our Customer Service via [email protected] with the order number and picture of the parcel/item you received. We will work to resolve the problem immediately.
13. How to make a return & get refund?
If you are not satisfied with the item you purchased, please contact our Customer Service via [email protected] first and our staff will help you.
Please note that without email notification to customer service or if 7 business days have gone by, unfortunately, we can’t process any refund.
For more information about the return, please refer to http://www.rewigs.co.uk/returns-refunds.html
14. How to measure the wig length?
Different hair length brings you different looks and styles. You can change your hair style if you choose various length.Short hair make you smart and pushy. Medium hair adds a sense of grace. Long hair is sweet and feminine.
when menasure the length of wig, please make the wig to be straight
for straight wig, the hair should be from the head top to hair bottom from the longest one of wig
for curly or wavy hair, please stretch it straighten to measure, as the curl or wavy wig is processed from straight wig
Usually the wigs length may vary slightly due to hand made or measure. our wigs expert, designers, and quality checking department try best to meet most accurate length, please kindly allow us about 1-2 inches difference.
Please kindly note the wig cap may differ slightly due to different batches and we will match suitable cap color according to wig color you choose
Hope for your understanding.